2892338 - SAP HANA DB installation fails on SUSE 15 SP01 - /sbin/insserv - no such file or directory

 Symptom

When installing SAP HANA Database 2.0 SP04 on SUSE 15 SP01, the installer fails with the error message:

Installation of SAP HANA Database System failed.
INFO: Summary of critical errors
ERR :   Installation of SAP HANA Database System failed.
ERR :     Installation of SAP HANA Database failed
INFO:       Installation failed
INFO:         error installing
INFO:           Cannot create system
INFO:             installsapinit.sh FAILED
INFO:               Starting external program <PATH>/hana/shared/H09/global/hdb/saphostagent_setup/installsapinit.sh
INFO:                 Command line is: <PATH>hana/shared/H09/global/hdb/saphostagent_setup/installsapinit.sh
INFO:                 Output line 1: /sbin/insserv: No such file or directory

Environment

SAP HANA PLATFORM EDITION 2.0

Reproducing the Issue

1. Configure a new machine or a VM with SUSE 15 SP01
2. Login as a root
3. Run the installation of SAP HANA Database
4. Error occurs as indicated in the Symptom

Cause

The reason for this error is because the VM is missing the following insserv-compat package.

Resolution

To solve this issue, execute this command: zypper install insserv